Jane Austen Centre access statement

Access Statement

The Jane Austen Centre Access Statement

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Download the Access Statement


The Jane Austen Centre is a permanent exhibition which tells the story of Jane Austen’s time in Bath and influence that living in the Regency city had on the her and her writing.
The Georgian house in Gay Street houses the exhibition, giftshop and Regency Tea Room.
The exhibition is mainly on the ground floor with ramp access however the toilets are in the basement and the Regency Tea Room is on the 2nd floor.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01225 443000 or email contactus@www.janeausten.co.uk.


  • For details and maps of how to reach us please see the directions section of our website here.  Alternatively, you can plan your journey by car or public transport using www.transportdirect.info; simply enter your postcode and ours, which is BA1 2NT to get directions.
  • The nearest railway station is Bath Spa, which is 1 mile away (a 15-20 minute walk). Taxis are available at the station. If you require an accessible taxi you should book this in advance.
  • The nearest bus stop is 100m from our main entrance – ask the driver for the stop on Queen Square. The main road outside the attraction has a wide paved path.
  • Our Centre guide is available in larger print on request.

Car Parking and Arrival

  • Long stay parking is at Charlotte Street public car park The entrance to the car park is only 100m from the Centre entrance.
  • There is no public parking outside the Centre.
  • The entrance has 2 steps and we will come out and put out temporary ramps for wheelchair users. Just ring the bell located low down on the railings by the entrance.
  • The main entrance door is 900mm/35.5ins wide.

Main Entrance, Reception and Ticketing Area

  • The main entrance and ticket area is situated on the ground floor with step free, level access, throughout.
  • The floor surface is vinyl mock wood.
  • The area is evenly and well lit with overhead lighting from fluorescent lights.
  • Payment is over a low desk and there is no impairment to lip reading.


  • A free audio tour is available to anyone who is unable to access the first floor ‘Introductory Talk’ room.
  • Staff are dressed in an appropriate period costume. There are occasional events.
  • Interpretation boards are all in large text, and have pictorial representation where applicable. All are at a maximum top height of 165cm.
  • We encourage people to touch most objects that are not cased.
  • There are articles held in glass cabinets (most are upright). Some of these are vertical and may not be visible if the eye line is below 115cm.

Public Toilets

  • Public toilets are located in the basement
  • The toilets are well lit with fluorescent tube overhead lighting with an automatic light switch activated by a movement sensor.


  • The restaurant and café are situated on the second floor accessed via 4 flights of stairs
  • The entrance doors to the restaurant and café are 900mm/35.5ins wide.
  • Lighting in all areas is natural daylight with overhead lighting used.
  • The flooring in the restaurant and café is wood effect vinyl.
  • Where possible all our food produce is locally sourced. We do our best to cater for any dietary requirements; please contact us in advance to check any specific requests you may have.
  • The restaurant is table service.
  • Specials of the day are shown on a blackboard. All staff can assist by running through menus with you.
  • The nearest public toilet with an accessible WC is located at the entrance to Charlotte Street Car park approximately 100m from the Centre.


  • There is a shop with a range of souvenirs and books etc. which can be accessed directly from the main entrance/ticketing area and when exiting the exhibition area.
  • The shop is level throughout.
  • A low level desk & counter are provided.
  • There is not a great deal of room within the shop for a large wheelchair to manoeuvre and turn.
  • There are tall display racks and low tables accessible from a seated position.
  • There is background music.
  • Staff can offer assistance if required.

Additional Information

  • All of our staff receive regular training that includes disability awareness training.
  • We have a set of evacuation procedures – should you require it someone will assist you with evacuation either out of the building or to a refuge.
  • We welcome trained assistance dogs. A water bowl is available at the main entrance/exit for assistance dogs.
  • Clear signage is used throughout the attraction using an appropriate sans serif font.


Contact Information

Address The Jane Austen Centre 40 Gay Street Bath BA1 2NT
Telephone: 01225 443000
Email: contactus@www.janeausten.co.uk
Website: www.www.janeausten.co.uk
Hours Of Operation: Summer 9.45 to 5.30 Winter 11am to 4.30
Local Equipment Hire: http://www.bath-disability.org/shop_mob.html
Local Accessible Taxi: Abbey Taxis 01225 444444
Local Public Transport: First Bus Group 0845 602 0156